Effective Date: May 07, 2026

At SpecsBazaar, customer satisfaction is important to us. Please read our refund and cancellation policy carefully before placing an order.

  1. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

  1. Prescription & Customized Products

Prescription glasses, powered lenses, customized lenses, and contact lenses are non-returnable and non-refundable unless the product received is damaged, defective, or incorrect.

  1. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with proper photos or videos for verification.

  1. Refund Eligibility

Refunds will only be processed after inspection and approval by our team.

Approved refunds are generally processed within 5-7 business days to the original payment method.

  1. Non-Refundable Situations

Refunds will not be applicable in the following cases:

  • Incorrect prescription submitted by customer
  • Minor color or design variations
  • Used or physically damaged products
  • Delay caused by courier companies
  • Refusal to accept COD orders
  1. COD Orders

For Cash on Delivery (COD) orders, an advance payment may be required. Such advance payments may be non-refundable in case of fake orders, refusal at delivery, or repeated cancellation attempts.

  1. Contact Us

SpecsBazaar
Email: info@specsbazaar.com
Phone: +91 8655899745